Frequently Asked Questions

All in-clinic tests and home visit blood draws require a booked time slot. Home test kits do not require an appointment, but every booking is reviewed by a Levitas GP before testing proceeds.

Yes — for eligible tests, you can book a home visit, and a certified phlebotomist will come to your home to collect a venous blood sample.

Tests that require fasting (typically 8–10 hours, water only) will be clearly highlighted during your complimentary call and confirmed before your test.

Yes — you can select any available location during booking.

Yes — you can contact the Levitas clinic and reschedule your appointment time before your GP call.

You can still proceed with a booking. A Levitas GP will review your request, and a complimentary call may be arranged to confirm you selected the appropriate test. You may also book an expert consultation if you’d prefer guidance beforehand.

A trained phlebotomist takes a venous blood sample. The process usually takes 10–20 minutes with no downtime afterward.

A trained phlebotomist arrives at your home with all equipment needed to perform the venous blood draw. The process is identical to an in-clinic test.

Most people feel only a quick pinch or mild pressure.

Just a clean seating area with good lighting. We bring everything else.

For most medications, yes. But if you’re unsure, contact our team for guidance or discuss it during your GP consult.

For eligible tests, home kits can be ordered after booking. Once reviewed and approved by a Levitas GP, the kit is dispatched to your address. Samples may include finger-prick blood tests or stool kits depending on the test.

Use the prepaid packaging included with the kit to return your sample.

If there is an issue with your sample and it cannot be processed, our team will contact you to discuss next steps and provide guidance.

Yes — when collected correctly, home kits are processed using the same accredited laboratories.

Most blood tests: 24–48 hours
Advanced tests: 3–5 days
Gut/stool tests: 7–10 days

You will receive a secure digital report via email.

Yes — every Levitas result includes personalised clinical interpretation from a Levitas doctor.

If a result is abnormal, the clinician’s comments will explain what it may indicate and guide you on recommended next steps. You may also book an additional consultation for detailed support.

Yes — you can book a full follow-up consultation to review your results in detail.

Yes — every booking includes a GP review, and you can also book an expert consultation if you'd like guidance before selecting a test.

Some tests are suitable for children depending on the test type. Please contact our team for advice before booking.

Yes — your digital report can be downloaded and shared with any healthcare provider.

All tests are paid for securely online at checkout.

Yes — a home visit fee will be added depending on your postcode.

If a test hasn’t been completed, refunds may be possible. Please see our Cancellations & Refund Policy for full details.

Yes — all testing is performed in accredited partner laboratories adhering to strict quality-assurance standards.

Yes — your data is encrypted, stored securely, and never shared without your explicit consent.